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Privacy Policy

TruQua Privacy Policy (English)

Effective date: August 31, 2021

TruQua, an IBM Company (“TruQua”, “us”, “we”, or “our”) operates the www.truqua.com website and provides technology consulting services (hereinafter referred to as the “Service”).

TruQua Enterprises was acquired by IBM Corporation (“IBM”) on 30 November 2020 and has become part of the IBM Group.

TruQua will enable IBM to broaden its consulting expertise and capabilities to help clients implement SAP solutions that will improve and automate financial management workflows, enhance operational efficiency, and, ultimately, drive an enterprise-wide transformation through the adoption of SAP S/4HANA, the latest generation of SAP’s ERP business suite. TruQua continues to operate the http://www.truqua.com/ website as a separate activity.

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Services, including the website. More information can be found in the IBM Privacy Statement  which also applies to TruQua, unless specified otherwise in this policy.

We use your data to provide and improve the Service.


  • Service: Service is the www.truqua.com website operated by TruQua, an IBM Company.
  • Personal Data: Personal Data means data about an individual who can be identified (from those data or from those and other information either in our possession or likely to come into our possession).
  • Usage Data:  Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit) and gives information on how the service is used.
  • Cookies: Cookies are small files stored on your device (computer or mobile device). See further below in Types of Data Collected.
  • Data Controller: In those countries where this is relevant, Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, We are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers, including IBM Subsidiaries, in order to process your data more effectively.
  • Data Subject (or User): Data Subject is an individual who is using our Service and whose Personal Data we collect or use.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

  1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include,:

Information you provide us, such as in a webform, including:

  • Email address
  • First name and last name
  • Company Information
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Collected by Us during your use of the Services, including:

  • Cookies
  • Other usage Data

Subject to your marketing preferences, we may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

  1. Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  1. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can access the Cookie Manager to find more detailed information about the cookies that may be used, and to select your choices. You can also instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, this may impact the services and you may not be able to use some portions of our Service.

When visiting our websites or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you by either your web browser or IBM. If a cookie manager has been implemented by IBM, it will be displayed at your first visit to our website. By clicking ‘cookie preferences’ at the footer of TruQua, an IBM Company’s website you can choose and change at any time which types of cookies you would like our websites to use. You can indicate your preference for required, required and functional or required, functional and personalization cookies. Here you can also find more information on the types of cookies used. Using the cookie preferences does not result in deletion of cookies that are already on your device. You can delete cookies already on your device via the settings of your web browser.

While IBM websites at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our websites’ features or features of our software products, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly or you will not be able to, for instance, add items to your shopping cart, proceed to checkout, or use any website that require you to sign in.

More information about Cookies can also be found in the  IBM Privacy Statement.

Use of Data

We us the data for the following purposes:

  • To provide and maintain our Service
  • To monitor access and usage of our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To detect, prevent and address technical and security issues
  • Subject to your preferences, to provide you with news, special offers and other information about our services and events that may be of interest to you.
  • Administer claims, defend our rights, meet our legal obligations and carry out disclosures required by law.

If you are from the European Economic Area (EEA), or another country where a legal basis allows the use of personal information, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • We need the information to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law or any relevant legal obligation

For more information about Legal Basis we also refer to the IBM Privacy Statement.

Retention of Data

TruQua, will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

TruQua, will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

To find out about the safeguards IBM, including TruQua, applies to the transfer of Personal Data please see the IBM Privacy Statement here.

Disclosure of Data

Business Transaction

Pursuant to the acquisition of TruQua by IBM , your Personal Data may be transferred to and shared with IBM. The IBM Privacy Statement applies to this processing of personal data and is supplemented by this TruQua Privacy Statement.

Security of Data

The security of your data is important to us but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights.

California Residents

Pursuant to California Civil Code you may request information regarding the disclosure of your Personally Identifiable Information by TruQua to a third-party for the third party’s direct marketing purposes. TruQua does not share, sell, rent or otherwise trade your Personally Identifiable information with any third parties.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA).

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to request us to correct, amend, delete or limit the use of your Personal Data.

If you have such a request, please contact us HERE.

You also have the right to complain to your Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Other countries

You have:

  • The right to access and update the information we have on you. Whenever made possible, you can access and update your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • You may have other rights, depending on your country. Please inquire about such additional rights as indicated below under Contact Us. Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose, unless specified below.

We may use third-party Service Providers to monitor and analyze the use of our Service.

We use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and the use of our Services. This data is shared with other Google services. Google may therefore also use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 16 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

When we make material changes, we will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: allison.murtagh@ibm.com
  • By visiting this page on our website: www.truqua.com/contact-us
  • By phone number: 312.525.8787
  • By mail: 35 East Wacker, Suite 3000, Chicago, IL 60601, United States